Fix “Sorry, We are unable to locate this TxnHash”

Did you try to perform transaction on MetaMask recently and ran into an issue where an approved transaction is pending and never completes?

When you click the transaction hash link in Metamask wallet, you are taken to an empty block explorer page.

The error will say “Sorry, we are unable to locate this TxnHash”.

This can be a common issue when you try to claim your Matic from AAVE.

Same issue might happen when you want to perform pretty much any type of transaction on Ethereum (ETH) or Polygon networks.

So what happened? Was this transaction valid or never existed?

In this quick guide you will learn:

• how to fix pending transaction with “unable to locate this TxnHash” error
• details related to this error and how to prevent pending transactions in the future

Why Am I Seeing “Unable to locate this TxnHash” on block explorer?

Blockchain has its limits too and multiple failed and pending transactions can introduce all sorts of issues for its users.

Usually, when the transaction is completed, the expected behavior is that you should see a valid transaction hash on block explorer.

However, if you have multiple ongoing or pending crypto transactions that are never been completed, eventually you might run into errors.

One of them is pending transaction that has no transaction hash.

So how can we get rid of old pending transactions?

The answer and solution is simpler than you think.

How To Fix “Sorry we are unable to locate this TxnHash”

To solve the issue:

1. Sign to your MetaMask wallet

If you use MetaMask extension on Chrome or Firefox, open it and sign in to your wallet.

If you have few addresses, pick from the dropdown the mainnet of blockchain and the wallet you want to use for the transaction.

2. Go to Settings

Click the circle icon in upper right corner of MetaMask and then select “Settings”.

In “Settings”, click “Advanced” section.

3. Clear Transaction History

Inside “Advanced” section, you should see “Reset Account” button - click it.

Don’t worry - resetting your account won’t affect your wallet balance or Secret Recovery Phrase.

It will clear your transaction history so that there will be no more old pending transactions listed.

That’s all! Your transactions should go through from now on.

If the error happening again, just reset your account on MetaMask again.

Summary

An approved transaction is pending and block explorer shows “Sorry, we are unable to locate this TxnHash” error?

Google and YouTube lists down few suggestions but they are either hard to follow forum conversations or outdated advice.

Perhaps you tried some of the solutions like resetting your computer, cleaning your browser cache or initiating new transaction - none of them will work.

To solve the issue, just clear the transaction history by resetting your account on MetaMask.

Hope this guide helped you solve the issue and you found all the answers you needed!

Don’t forget to follow us on Twitter: @hypenoon

Unable to locate this TxnHash FAQ

What is a TxnHash?

Transaction hash (TxnHash) is the unique identifier of a transaction on the blockchain. It consists of random long string with a number and can be looked up on any block explorer.

Where can I find TxnHash?

In MetaMask, click any transaction and then “copy transaction ID”. Alternatively, you can look it up directly on block explorer by clicking the “view on block explorer” link.