Why Can’t I Buy Robux and How To Fix It?

Last updated: Mar 31, 2025 • 5 min read

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Games like Roblox are all about the social experiences you have with the players!

Nonetheless, if you are an avid Roblox user, then you know that sometimes it is required to pay for Robux.

Don’t get us wrong - you can still play this game without paying for its virtual currency, but you will have some gameplay limitations that you surely don’t want to experience.

But imagine you are trying to make the Robux payment and an error pops up.

That must be annoying!

If you have experienced this, worry not - we have the answer to your problem.

Keep reading this article on our site to learn more about:

Why cant I buy Robux?;
What to do if you can’t buy Robux on different platforms;
Best ways to purchase Robux efficiently.

Table Of Contents

Why Can’t I Buy Robux?

If, for instance, you want to Make a Game Pass in Roblox, you’ll need Robux.

If you want to trade sweet items with another person in this game, you’ll need Robux.

And guess what you need if you want to create a group on Roblox?

That’s right: Robux.

So, it’s clear that you need money and an active payment method to purchase this currency, but what if you can’t do so?

Well, the main reasons why you can’t do this are related to the games’ platform.

If the servers are down, then you won’t be able to acquire anything from your device.

Still, let’s take a closer look at the causes and solutions so you can fix this error message ASAP.

How to Fix Robux Purchasing Problems

Before starting, keep in mind that if you search for this query on Roblox website, they will clearly state that “a user won’t be able to make purchases on their devices if Roblox is down.”

You can learn more about this at this link: What happens when Roblox is down?

Thus, instead of refreshing the screen countless times, make sure that the game is up and running before trying one of the following fixes.

Pro Tip

Roblox has a premium membership that grants you Robux on a monthly basis.

Don’t know how to sign in? Search no more - we have the answer you need on our Get Roblox Premium blog post.

Fix 1: Make Sure You Are Logged in to the Correct Roblox Account

It is not a secret to anyone that a user might have more than one account.

So, the main answer to your problem might be checking if you are actually using your main account on your device.

That way, you will ensure that all your bank or credit card data is correctly linked to the account.

In fact, this is one of the most common reasons why users can’t see their purchased Robux on the settings menu, so always double-check!

Note

Whenever you buy Robux, the currency might take a while before getting into your account.

In this article, we are talking about not being able to buy Robux at all, so if you want to know How Long Does Pending Robux Take, go and read our other blog post!

Fix 2: Check if There Are Problems with the Roblox App

The first thing that you must always do if you have this problem is to check Roblox status.

If Roblox is having problems and you can’t open the game on your web browser or mobile device, you just need to wait for a while - nothing else to do here.

Update the Roblox Mobile App

As part of troubleshooting for this issue, Roblox recommends having the game’s app up to date on your devices.

An error message might pop up in your account if you are using an outdated app.

Keep in mind that the app drawer is different from iOS to Android, so go to Google Play Store or the Apple Store and download the updated app as soon as possible!

Fix 3: Can’t Buy Robux on Windows or Mac Device

There are three main ways to buy Robux outside Roblox boundaries:

Itunes;
Microsoft Store;
Amazon payments.

So, for instance, if you are trying to buy Robux from your iPad on iTunes, but the operation can’t be processed, then we are talking about an external problem.

The same goes for your Windows device PC using the Microsoft Store, for instance.

In this case, Roblox recommends checking your settings on the Windows or iOS device before trying to buy Robux again.

Fix 4: Contact Roblox Games’ Support Team

If you have tried everything on your Windows device or your phone, and still can’t buy Robux, it’s time to contact the Support Team.

You can find the Support option at the top right of the screen on your Roblox account.

Alternatively, just click here.

Carefully explain your case and wait for a proper answer within a few days.

That should solve your Robux issues!

Do you need more Roblox guides?

We’ll keep you posted on our site! You can always trust Hypenoon for the latest gaming news.

Can’t Buy Robux FAQ

Why Can’t I Redeem Roblox Cards?

Firstly, you can only redeem a code of a Roblox Card on a web browser. So, don’t use the app for this!

Where Can I Purchase a Roblox Gift card?

It is possible to buy a gift card on Roblox’s official site and other major retailers, such as Amazon.

This article is part of our How To Play Roblox: The Beginner’s Guide where you can learn everything about Roblox world and gameplay.